For further information about any of our planning documents, contact Julie Helean, or  Wendy Bennett .

Annual plans

• Auckland DHB 2017/2018 Annual Plan
• Auckland DHB 2016/2017 Annual Plan
• Auckland DHB 2015/2016 Annual Plan
• Auckland DHB 2014/2015 Annual Plan
• Auckland DHB 2013/2014 Annual Plan
• Auckland DHB 2012/2013 Annual Plan
• Auckland DHB 2011/2012 Annual Plan

Annual reports

The report shows outcomes on the clinical and financial goals in the Annual Plan.

• Auckland DHB 2016/2017 Annual Report
• Auckland DHB 2015/2016 Annual Report
• Auckland DHB 2014/2015 Annual Report
• Auckland DHB 2013/2014 Annual Report
• Auckland DHB 2012/2013 Annual Report 
• Auckland DHB 2012 Annual Report ( This version contains minor typographical corrections from the version tabled in Parliament on 13 December 201 2)  

Asian, migrant, and refugee health

• Asian, Migrant, and Refugee Health Plan 2017-2019

Chief Executive's business expenses & gift disclosures

The Auckland DHB publishes these spreadsheets annually. The spreadsheets show the business expenses the CEO,  has incurred as well as any gifts or hospitality over the value of $100.

• 1 July 2017 - 30 June 2018
• 1 July 2016 - 30 June 2017
• 1 July 2015 - 30 June 2016
• 1 July 2014 - 30 June 2015
• 1 July 2013 - 30 June 2014
• 1 January – 30 June 2013 
• 1 July  –  31 December 2012 

Child health

• Metro-Auckland DHB Healthy Weight Action Plan for Children 2017-2020
• Child Abuse, Neglect, Care & Protection Policy
• Integrated Child and Youth Mental Health and Addictions Direction 2013–2023
• Vulnerable Children Act 2014 factsheet
• Auckland DHB-WDHB Child Health Improvement Plan 2012 – 2017
• Youth Health Improvement Plan 2010-2014
• Sample Child Protection Policy
• Child Protection Policy Template

Health emergency plan

This plan sets out our emergency management arrangements at national, regional and local levels to maintain a resilient and sustainable health sector during any potential significant health or civil emergency.

• Auckland DHB Health Emergency Plan 2014–2017

Health needs assessment

• Asian Health Benchmarking Technical Report for Waitemata and Auckland DHBs 2017
• Health Needs Assessment
• International Benchmarking of Asian Health Outcomes for Waitemata and Auckland DHB 2017 

Health of older people

• Auckland DHB strategy for Older People, Healthy Ageing 2020

Kaumātua action plan

The Auckland and Waitemata DHBs Kaumātua Action Plan 2015 – 2018 documents Auckland and Waitemata DHBs attempt to recognise and address the future implications of the changing older Māori population. The impact will be significant and widely felt across the whole heath sector.

• Kaumātua Action Plan 2015 - 2018

Localities

• Health & healthcare where it matters: A locality approach for Auckland & Waitemata DHBs

Māori health

• Māori Health Plan 2017/2018
• Māori Health Plan 2016/2017
• Māori Health Plan 2015/2016
• Māori Health Plan 2014/2015
• Māori Health Plan 2013/2014
• Māori Health Plan 2012/2013
• Māori Health Action Plan, Te Aratakina: A pathway forward (2006–2010)

National Women's Annual Clinical Reports

• Annual Clinical Report 2017Annual Clinical Report 2017

Northern region health plan

• Northern Region Health Plan 2017/2018
• Northern Region Health Plan 2016/2017
• Northern Region Health Plan 2014/2015

Pacific health

• Pacific Action Plan

Palliative Care Strategy

This strategy will guide further development of integrated palliative care services across the Auckland DHB district.

• Adult Palliative Care Strategy 2015 - 2018

Provider services business plan

The Auckland DHB Provider Services Business Plan for 2017/18 outlines the key priorities and focus of Hospital and Community Services to implement the Auckland DHB strategy and achieve our vision of Healthy communities, World-class healthcare, Achieved together.  

• Provider Services Business Plan 2017-2018
• Provider Services Business Plan 2016 - 2017
• Provider Services Business Plan 2015 - 2016 

Quality accounts

The Quality Account focuses on the achievements we have made against our commitment to make the quality and safety of patient care our highest priority.

• Quality Account 2016/201 7
• Quality Account 2015/2016
• Quality Account 2014/2015
• Quality Account 2013/2014

Rainbow health report (Affinity Services)

• Rainbow Health: The Public Health Needs of LGBTTI Communities in Aotearoa New Zealand with Policy Recommendations

Regional information strategic plan

The Regional Information Strategy supports the transformation to new models of care. Strategies across key information areas underpin the development of a person-centred model and better, more convenient healthcare.

• 2010-2020: Short version

Rheumatic Fever Prevention Plan

• 2016-2017 Refreshed Rheumatic Fever Prevention programme

Serious and adverse/sentinel events

The serious and adverse event reports signal that Auckland DHB has a healthy reporting culture. It is one which is aimed at identifying preventable adverse events and learning from them. This is so that every best effort is made to try and avoid events such as these occurring again.

• Auckland DHB Serious Adverse Events Report 2016/2017
• Auckland DHB Serious Adverse Events Report 2015/2016
• Auckland DHB Serious Adverse Events Report 2014/2015
• Auckland DHB Serious Adverse Events Report 2013/2014
• Auckland DHB Serious Adverse Events Report 2012/2013
• Auckland DHB Serious Sentinel Events Report 2011/2012

Strategy 

The Auckland DHB Strategy was approved by the board in June 2016.  This eleven-page document contains the seven strategic themes determined by the board, along with seven strategic mandatories. These themes and mandatories are common across Auckland and Waitemata DHB and refer to work done across both the Funder and Provider arms (ie the full scope of DHB activity). 

•   Auckland DHB Strategy to 2020

System Level Measures Improvement Plan

The Counties Manukau Health and Auckland Waitemata Alliance Leadership Teams have undertaken a joint approach to the development of a System Level Measures improvement plan. Building on the one team theme in the New Zealand Health Strategy, we have co-developed a single improvement plan to ensure streamlined activity and reporting and best use of resources within the health system.

• System Level Measures Improvement Plan 2017/2018
• System Level Measures Improvement Plan 2016/2017

Within Auckland DHB, we have well over 400 volunteers working in fixed volunteer positions across Auckland City Hospital, Starship, Te Whetu Tawera and Greenlane Clinical Centre. They generously give their time, skills and energy to our patients and their families: from our Blue Coat Ambassadors who meet and greet patients and visitors, to our Hospital Grandparents and Companion Volunteers who work one-on-one with patients and provide caring support. Our volunteers are critically important to our DHB and to the people we serve.

The Volunteer Centre run by our volunteers management team offers you on the job training and ongoing support, as well as a car park and food voucher for each shift. In some volunteering roles you may also get the chance to hear from experienced health professionals regarding various topics related to Volunteering roles. If you're interested in joining our team of dedicated volunteers please chose from one of our available volunteer positions . Before applying for one of our positions, please check our  frequently asked questions .

There are also a number of externally run volunteer services which are listed here .

Corporate Volunteering: Please note that we are not able to offer short-term, single day volunteering for groups or individuals.

Auckland DHB volunteer positions

• Administration volunteer (no vacancies)
• Administration Volunteer: writer for monthly newsletter (no vacancies)
• Blue Coats Ambassador Services Auckland City Hospital  Apply now
  
• Blue Coats Ambassador Services Greenlane Clinical Centre (no vacancies)
• Companion Volunteers (no vacancies)
•   Apply now
  
• Starship Family Support Volunteers (no vacancies)
• Starship Hospital Grandparents (no vacancies)
  
• Starship Information Desk  Apply now
  
• Starship Play and Recreation Department - (no vacancies)
• Starship Toy Library (no vacancies)
  
• Starship School assistant volunteers -  Apply now
• Starship Pet programme -  Apply now
• Auckland City Mental Health Unit - Te Whetu Tawera - Musicians**

For further information please contactLindy Lely by email.

**To apply for the musicians posting at Te Whetu Tawera please contact Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

Volunteer position descriptions

Administration volunteers

From time-to-time, administration volunteers are required to support a staff member or to work in the Volunteer Centre. This role is supportive and requires a helpful and practical attitude. The desired skills are:

• General office skills (filing, photocopying, data entry, taking phone messages and responding to emails).
• Competence with computers.
• Keeping brochures and booklets updated.
• Special projects.

Shift information: Flexible, to suit your lifestyle

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Administration Volunteer: Writer for monthly newsletter 

This role is to assist the volunteer manager in putting the monthly Auckland DHB volunteers' newsletters together. This newsletter has a large readership within Auckland DHB and therefore we are looking for a person with creative writing skills and experience with page design. 

Shift information: Flexible to suit your lifestyle. 

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Blue Coats Ambassador Service for Auckland City Hospital 

Can you relate to coming into the hospital, not knowing where to go to see a loved one or how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients at Auckland City Hospital. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Auckland City Hospital Shift times are:

Monday to Friday        

• 09:00am - 12.30pm                                                                          
• 12:30pm - 04:00pm                                                                      
• 04:00pm - 07:30pm                        

Saturday                    

• 11:00am - 02:30pm          

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Blue Coats Ambassador Service for Greenlane Clinical Centre

Can you relate to coming into the hospital, not knowing how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients. At Greelane Clinical Centre which is a day-clinic, you will be mostly dealing with day-stay patients and their families. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Greenlane Clinical Centre Shift times are:

Monday to Friday

• 08:00am - 12:00pm 
• 12:00pm - 04:00pm      

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Starship Information Desk

This volunteer service provides non-medical assistance to patients, parents, other relatives and visitors to the hospital. Their role is to meet and greet patients/families on arrival and to offer assistance to get them to clinics, wards and other facilities as required.  Often people coming into the hospital are under stress and need reassurance and helpful assistance.

These volunteers come in for a minimum of two shifts per week, however some volunteers prefer to do several shifts each week and these are welcomed. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Shift times are:

Monday to Friday

• 10:00 - 01:00pm
• 01:00 - 04:00pm

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Companion Volunteers 

Are you looking to brighten someone’s day? Join our friendly team of Companion Volunteers working with patients from older people’s health and all ages rehabilitation wards at Auckland City Hospital.

You’ll have the opportunity to engage with patients, in group settings and one-on-one, through a wide variety of activities including: playing games, arts and crafts, conversations, meal times, reading or speech practice. You’ll be making a real difference to our patients’ experience.

We’ll offer you training, ongoing support and a car park- and food voucher after each shift. You’ll also get the chance to hear from experienced health professionals about topics like speech therapy and dementia.

If you are 18 years or over, have amazing communication and interpersonal skills, then we would love to hear from you! You’ll need to be able to commit to a minimum period of 6 months, for at least one shift a week.

Shift times are:

Monday to Saturday

• 10:30am - 01:30pm

Monday to Friday (evenings)

• 4:00pm - 7:00pm

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Starship Family support volunteers

These volunteers provide support, orientation and companionship for parents and caregivers, particularly those from other geographical areas and DHBs. By referral, volunteers are available to spend time with families who are experiencing additional stress, such as waiting for their child to have an operation. Family support volunteers should be confident, friendly and outgoing; have a helpful and willing approach to people; be sensitive and caring and have a good general knowledge of the area and public transport system. We ask that you commit to one shift per week for a minimum period of 12 months, due to the time it takes to get through the recuitment screening and your probation time.

Shift times are:

Monday to Friday

• 10am – 12pm + flexible options

Musicians (Vacancies Available) - The Auckland City Mental Health Unit - Te Whetu Tawera

Do you play guitar, piano, flute, violin, harp, ukulele or any other musical instrument? The Auckland City Mental Health Unit  - Te Whetu Tawera - is wanting volunteers to come and play for people who are in the Hospital. You don't have to be a professional musician, just someone who plays proficiently and who enjoys sharing their music with others. People who come into the Unit say that the music is calming and helps them to relax. The hours are flexible, you will be very well supported by the Coordinator and a group training session is held before you start. We are located in the Auckland City Hospital grounds - Building 35, next to the Auckland Domain.  Please note that all our Volunteers have to be 18 years old or over. 

If this sounds like something you might like to do, please email Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

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Starship Pet Programme

Pet Therapy Programme volunteers facilitate the visits of especially selected and trained SPCA therapy pets and their pet owners onto the Starship Hospital wards. The role of the Pet Therapy volunteer on Auckland DHB’s side is to team up with the SPCA volunteer and their dog and to guide them to the Starship wards, organise the visits from the children and ensure hand hygiene at all times. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team. Volunteers need to:

• Be comfortable around animals.
• Have previous recent experience with children.
• Be tactful, sensitive, non judgmental and mature.
• Be comfortable in a hospital setting.
• Be organised and confident.
• Be able to deal with stress.

Shift times are:

Wednesday

• 1.15 - 2.45pm

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Starship School assistant volunteers

School assistant volunteers assist qualified teachers in the on-site hospital school, providing one-on-one help to children in the classroom. Suitably trained and vetted volunteers may visit children in their rooms. School volunteers must have recent experience with children. Recent experience in the classroom may be an advantage but is not essential. We are looking for flexible self-starters, who are patient, tactful and non judgemental, can commit time on a regular and ongoing basis and be willing to maintain the cleanliness of equipment as required.

Shift times are:

Monday to Friday

• 10am – 11.45am
• 1.30pm – 2.15pm

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Starship Hospital Grandparents

The Hospital Grandparents are carefully selected volunteers who provide regular caring support, on a one-on-one basis, for children and families. Hospital Grandparents care mainly for children whose families cannot be with them all the time, long-term patients and children from out of town. All contact is on a referral basis.  Grandparents are sometimes required to be with children while they undergo procedures such as x-rays, blood transfusions and chemotherapy. The role of a grandparent can be emotionally demanding but is usually also very rewarding.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team.  If you can tick the boxes on the criteria below than we love to receive your application.

• Have a good level of experience with children and have a genuine love for them.
• Be patient, tactful, mature, flexible and non judgemental.
• Be able to form good relationships with family and staff.
• Be good listeners.
• Be able to commit to shifts on a regular and ongoing basis.

Shift times are:

Monday to Friday 

• 9.40am–12.00pm

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Starship play and recreation department

Play and recreation volunteers require prior experience with children. They help provide play and recreational activities in ward and outpatient playrooms under the supervision of hospital play therapists. Suitably trained and vetted volunteers may sometimes visit children in their rooms with the charge nurse's permission and play specialist's supervision. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role.

Duties may include:

• Play and interaction with children under the supervision of a play specialist.
• Making resources for art activities.
• Cleaning toys and furniture after each play session.
• Checking stock in store rooms.
• Photocopying.

Shift times are:

Monday to Friday 

• Flexible hours between 09:00am and 04:00pm

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Starship Toy Library

Volunteers provide a service delivering toys, games and activities to children in the wards Monday, Wednesday and Friday mornings.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team. If you can tick the boxes on the following criteria we love to receive your application.

• Have previous recent experience with children.
• Have good organisational skills.
• Be confident, tactful, non judgemental and flexible.
• Be comfortable in a hospital setting.
• Be willing to clean toys and games.
• Be able to commit to at least four hours, one day a week.

Shift times are:

Monday, Wednesday, and Friday

• 9am - 12noon

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Externally run volunteer positions

Chaplaincy assistants

Our chaplaincy assistants work with our professionally trained chaplains to provide pastoral care and spiritual support of our patients, their family/whānau and hospital staff. Chaplaincy care is offered to all who wish to receive it within our sites. Both the chaplains and chaplaincy assistants are employed by the Interchurch Council for Hospital Chaplaincy Aotearoa New Zealand (ICH) . Volunteer chaplaincy assistants must be members of good standing with their denominational church or organisation. They are required to participate in a training programme which includes a 20-hour programme held over 10 weeks. This covers a range of knowledge and skills required to begin work in the wards. Chaplaincy assistants work under the supervision of a chaplain. A minimum of two hours a week is asked of our volunteer staff. Ongoing education and professional support are offered regularly to enhance our volunteers' knowledge and skills.

For those considering being a volunteer chaplaincy assistant or those who would like to return to volunteer with our team, please contact our Chaplaincy Coordinator Rev Young Jun You on 021 916 569 or  email.

Cancer Society volunteers

Oncology Support

Having cancer treatment can be a challenging experience. To help make it a little easier, the Cancer Society has a team of volunteers working in the Auckland City Hospital Oncology Department. These volunteers complement the support given by hospital staff and help provide a supportive and positive experience for people having cancer treatment and those accompanying them by:

• Welcoming patients and their supporters to the Oncology Centre and helping them find their way around.
• Offering tea, coffee and a friendly chat.
• Providing information about the support offered by the Cancer Society and guiding people to hospital staff for support and information.

Oncology support volunteers, also known as 'Yellow Shirts', receive ongoing training and support from the Cancer Society. They can be identified by their bright yellow t-shirts, Cancer Society lanyard and hospital identity card.

Volunteer drivers

Cancer Society volunteer drivers pick people up from their homes, take them to their cancer treatment and return them home again. For some people cancer treatment can be an ongoing journey - on a daily basis for many weeks, even months. Many people are too unwell to drive themselves or find it difficult to rely on family and friends for such a long period of time. The Cancer Society's Volunteer Driving Service helps relieve stress on patients and their families during what is already a difficult time, and ensures they are able to attend all of their appointments. The volunteer driving office is located in the Radiation Therapy Department at Auckland City Hospital and is home to the Cancer Society's volunteer co-ordinators.

To find out more about becoming a Cancer Society volunteer please call 09 308 0496,  email  or  visit their website .

Friends of the Emergency Department

These volunteers provide comfort, information and non-clinical support to patients and family while they're waiting for or undergoing treatment in the emergency department. The work involves:

• Sitting, listening to and talking with patients or helping them find things like a magazine or telephone.
• Assisting relatives in family whānau rooms.
• Keeping a reassuring eye on patients in the waiting room.
• Assisting with dependent relatives and/or children.
• Helping out with the delivery and serving of meals and cups of tea and making beds.
• Assisting with the general tidiness of public areas.
• Key requirements include excellent communication skills, a compassionate and caring nature, tact and sensitivity, and an appreciation of different cultures and age groups.

If you have what it takes to become a Friend of the Emergency Department, phone St John on 0800 780 780.

Radio Lollipop

Radio Lollipop is an independent international not-for-profit organisation, founded in the UK. It provides play and radio programmes in Starship Hospital five evenings a week. One evening is specifically for adolescents. Volunteers visit the children in the wards with games and activities and occasionally organise theme evenings and special guests. Volunteers must be willing to attend a compulsory information evening for prospective volunteers held twice a year, be mature and reliable, have experience with children and be comfortable around them and be familiar with a hospital environment. For further information please contact Radio Lollipop on 09 377 3997 to leave messages or  email . 

Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, committed to improving the lives of vulnerable people both at home and internationally. Red Cross volunteers manage a retail shop trolley at Auckland City Hospital to allow patients to purchase basic requirements, personal items and newspapers. These volunteers report to a Red Cross volunteers co-ordinator and operate from the Volunteer Centre. Red Cross volunteers must be mature and sensitive to patients' needs, non judgemental, comfortable handling money, work with a partner, be absolutely trustworthy and be able to commit time on an ongoing basis. For more information, contact Rob High, Service Centre Coordinator on 09 262 0942 or  email . 

Youthtown

Youthtown is a not-for-profit organisation that has been active in New Zealand since 1932. Its purpose is simple – to inspire young people to realise their potential through physical, social and creative experiences. Helping New Zealand's youth to succeed and flourish is what drives the organisation and, as part of their mission, Youthtown runs school holiday art and recreation programmes in the atrium and in the teen lounge at Starship Hospital. It is open to patients, siblings and visitors alike. Volunteers must have experience with children and have a background or interest in art and/or crafts. For further information please contact Sian Neary, Programme Director on 09 379 5430, extension 812.

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Frequently Asked Questions (FAQs)

Please note these FAQ's do not apply for the externally run volunteer positions.

Can I volunteer?

We are proud that our volunteers come from all walks of life, all ages and ethnic and religious backgrounds. We seek volunteers that have a mature and caring attitude. Volunteers who speak languages other than English are appreciated. If you meet our eligibility criteria you are most welcome to send in your application online.

We would love to hear from you if you:

1. are aged 18 years of age or over
2. are able to commit to volunteering at least  one shift per week
3. are able to commit to volunteering for   6 months  or more
4. have no criminal history of violence drug offences, sex offences, or crimes against children, and if you are willing to obtain a Police Check and for some roles a TB and immunity check history through a blood-test.
5. are able to contribute skills and experiences obtained from previous work, or volunteer experience in a similar role, with referees able to attest to this.

How much experience is needed?

While previous volunteer experience is highly regarded, this is by no means a requirement. We encourage a diverse range of applicants and all volunteers receive training as required. No medical knowledge or expertise is required.

What if I don’t meet the criteria?

Most public hospitals within the Auckland area have Volunteer Programs. You could contact the hospital in your area to find out about their opportunities and you could also contact Volunteering Auckland .

Will volunteering help me to get a job at the hospital?

Unfortunately volunteering will not assist you to secure a job at the hospital and we discourage applications from candidates whose motivation is to improve their career prospects. It may of course help you to decide whether a career in health is for you.

Can I choose where I work?

You as the volunteer apply for the role of your choice and after a discussion with the Volunteer Manager during an interview, a role can be assigned to you based on your availability, skills and experience and in keeping with the hospitals priorities.

What shifts are available?

The shifts available vary depending on the role, program, and hospital priorities. However most roles operate within 8:00am and 19:30pm (please see actual shift times with listed roles on the website).

How do I apply?

You can apply to volunteer for any off the roles that display the “apply now” link and complete the online application. We look forward to hearing from you!

What does the application process involve?

• You be asked to attend an interview
• We will ask you to sign a consent form to obtain a National Police Check and  for some roles you may be asked for your consent to undergo a blood check here at the Hospital Lab
• After the interview we will conduct reference checks

 Once I have successfully completed the recruitment screening what is expected of me?

• You can expect an invitation to return to the Volunteer centre for an induction, where we will introduce you to our health & safety regulations, emergency response and some of our do’s and don’ts.
• We will provide you with an Auckland DHB ID badge and for some roles we will provide you with a uniform or shirt, for the duration of your volunteering time with us.
• You will receive training on the job.
• We organise regular team meetings and/or training days and for some roles we have manuals available.
• We expect you to honour your commitment to the role, be punctual, reliable and inform us in a timely manner of any pending absences.
• Work co-operatively with staff and act as part of a team
• Respect patient and family’s privacy, confidentiality and cultural differences
• Adhere to our rules and regulations
• Communicate any hazard and relevant information to the Volunteer Manager
• To have fun and enjoy your role

What about Corporate Volunteering?

Unfortunately we are not able to offer short-term, single day volunteering for groups or individuals. This is because of the time it takes – usually up to 4 weeks - to successfully complete the recruitment and induction process. We do this to safeguard our vulnerable patients.

Can I undertake my high school community service or Duke of Edinburgh Award volunteer requirements?

Due to the minimum age and time commitment required, our volunteer program is not suitable for school community service or Duke of Edinburgh requirements.

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The board is responsible for setting Auckland DHB-wide policy and strategy and evaluating progress. This includes funding health and disability support services, reducing health disparities, and improving health outcomes for Māori. The board also has a responsibility for planning across a range of health and non-health sectors in order to influence the broader determinants of health.

District Health Boards (DHBs) have 11 members, seven of which are elected during the three-yearly local body elections. The Ministry of Health appoints four additional members, plus the board's chair. Boards are required to have two Māori representatives and in general should reflect the diversity of people and interests within the district health board area.  The board is supported by three advisory committees and the chief executive.

Board agendas and minutes

As an elected body, the board’s decision-making is highly transparent. Members of the public are welcome to attend the meetings – the agendas and minutes are published on our website . 

Board members

Read our  Board Members' profiles . 

Advisory committees

Under the New Zealand Public Health and Disability Act, a DHB has three statutory advisory committees which typically consist of both appointed members and elected board members of the DHB. These committees provide a key means for community voices to be heard. The advisory committees bring recommendations to the board for consideration and final approval or rejection.

The Community and Public Health Advisory Committee, Disability Support Advisory Committee, and Māori Health Gain Advisory Committee share common membership and meetings with Waitemata DHB.

Community and Public Health Advisory Committee

Advises on the mix and range of services that will best meet the health needs and improvements  of the resident population, the priorities for the use of health funding, and the development of funding strategies and policies. This committee shares common membership and meetings with Waitemata DHBs Community and Public Health Advisory Committee.

Committee members:

Two external appointees to be appointed.

Disability Support Advisory Committee

Advises on disability support needs and how these can best be managed within the Auckland DHB district, as well as advocating on disability issues for the district. This committee shares common membership and meetings with Waitemata DHBs Disability Support Advisory Committee.

Committee members:

Two external appointees to be appointed.

Hospital Advisory Committee

A dvises on the performance of Auckland City Hospital, Greenlane Clinical Centre and related services. 

Committee members:

• Judith Basset (Chair)
• Jo Agnew
• Michelle Atkinson (Deputy Chair)Atkinson
• Doug Armstrong
• James Le Fevre (Deputy Chair)
• Lee Mathias
• Gwen Tepania-Palmer

The Māori Health Gain Advisory Committee 

Advises on all issues relating to Māori health and development. This committee shares common membership and meetings with Waitemata DHBs Disability Support Advisory Committee.

Committee members:

Five external appointees to be appointed.

The Finance, Risk and Assurance Committee

This committee meets every six weeks. Meetings are not open to the general public.

Committee members:

• Dame Paula Rebstock (Appointed Chair)
• Norman Wong (Appointed Deputy Chair)
• Jo Agnew
• Doug Armstrong
• Lee Mathias
• Sharon Shea
• Gwen Tepania-Palme

Pronunciation of te reo Māori, cultural protocol and waiata are the main focus of a new mobile app, Āke Āke, launched this week by Auckland and Waitematā District Health Boards.

Āke Āke, available now on iOS and Android, took a year to develop and includes an interactive user-friendly guide to Māori customs and traditions.

Āke Āke enables users to understand the pōwhiri process, get to know the layout of a marae and learn the meaning behind well-known waiata.

The app also includes an easy-to-use audio feature to help people with their pronunciation.

Āke Āke gives users the ability to write their own mihi, a formal introduction in te reo Māori, by entering their details.

Chief Advisor of Tikanga at Waitematā and Auckland DHBs, Dame Rangimarie Naida Glavish, says Āke Āke was born out of a desire to raise cultural awareness among healthcare staff.

“Throughout the app, you will notice a theme highlighting an inherent sense of manaakitanga (caring) within te Ao Māori (the Māori world) that intertwines nicely with the culture of healthcare,” Dame Rangimarie says.

“This app helps us support staff by enhancing that desire to manaaki (care for) and work effectively with all people, including Māori.

“Āke Āke will help us become better-connected with Māori and work to improve health outcomes for this community,” Dame Rangimarie says.

The app is one of multiple initiatives implemented by Waitematā and Auckland DHBs to reduce inequities in the health system.

Others include the expansion of the AAA (Abdominal Aortic Aneurysm) screening programme for all Māori living in both DHB catchments and the establishment of Effective Stop Smoking Conversations with Pregnant Women Online Programme – an initiative for all health professionals who work with women in communities where smoking rates are disproportionately higher than the rest of the population.

ENDS

For further information, contact:

Waitemata DHB Media Line – (09) 487 1276

Applications for the 2018 Health Excellence Awards are now closed.open.

The Auckland District Health Board Health Excellence Awards highlight examples of excellence that make a difference to the health and experience of our patients and community. They are our way of recognising and celebrating the dedication of our people and inspiring others by sharing excellence.

If you are taking part in an innovative project or research, that has potential to make a difference to our patients, our community, or our people, please take a look at the award categories and criteria and apply today.

Applications are assessed by an expert panel of judges.

Finalists and winners are invited to the prestigious awards evening to be held November 2018 at The Hilton where the winners will be revealed. 

The awards evening is made possible with generous support from the Auckland Health Foundation and  Starship Foundation(external link) .

Who can enter?

Applications are invited from Auckland DHB employees and contractors, primary care organisations and GP practices and NGOs who provide services to the Auckland DHB population that keep our community fit, well and healthy.

Whether you are in a clinical or non-clinical position, you are encouraged to apply for an award in one or more of the categories .

You can either put your own project forward or nominate a project or initiative that you know of that delivers Health Excellence.

Timeline

• Applications open 9 August 2018
• Applications close 14 September 2018 - applications received after this date will not be considered by the judges
• Finalists announced 22 October 2018
• Winners are revealed at the awards evening on 28 November 2018

Entry rules

1. The Auckland District Health Board Health Excellence Awards are open to all employees of Auckland DHB and those who work with Auckland DHB in the community to support our population to be healthy.
2. Entrants may self-nominate or be nominated by another.
3. Individuals or teams may enter the Auckland DHB Healthcare Excellence Awards.
4. An individual or team may enter more than one category, providing a separate application is prepared for each project, publication or programme.
5. Each project, or programme must either be active, or have concluded July 2017  or later
6. All applications for the awards must be submitted electronically by 14 September 2018. Applications received after this date will not be considered by the judges.
7. All entries for the Research category must have been published after 1 January 2017.
8. The total word count of your application should not exceed 2000 words. This excludes any tables and images.
9. If you are a finalist, the judging panel may ask you to provide further information about your entry. This could take the form of a short presentation, a poster or a video about your entry or some additional questions.
10. Information provided in any application will be held by Auckland DHB for the purpose of assessing the applications and promoting the Awards. In submitting an application, applicants consent to the publication of some or all of the information contained within their application.
11. All finalists and winners will be photographed for publicity purposes before and during the awards
12. Finalists and winners will be asked to take part in a short video that will be used at the awards and for any post publicity about the Awards.

How to apply

Please make sure you have read the criteria and entry rules .

Once you have completed your application form make sure you save it and follow the instructions below to upload it to Judgify – the online portal for the Awards.

Instructions for uploading

Go the Judgify Health Excellence Awards portal .

First you will need to register – click the link at the top right of the screen. Add in your details: Name, Email Address and a Password (make a note of your password, in case you want to go back in and edit your nomination or submit another nomination).

After you have registered, you will be taken to the page to submit your completed nomination form:

• Enter the award category  name – from the drop down list
• Enter the name of the person or team you are nominating
• Enter your name
• Click on the browse button and follow the instructions from there
• After your document has been uploaded (it may take a few seconds), press the submit button or press submit and add new if you have other nominations to add

Once you are registered, you can log back in to Judgify to add further nominations.

You can edit your nomination up until the closing date.

If you experience any difficulty submitting your nomination form, please email excellenceawards@adhb.govt.nz

The judging process

Applications will be assessed by a panel of internal and external experts using the published criteria .

The judges will choose up to four finalists for each category.

The finalists for the Health Excellence Awards 2017 will be announced in October 2018.

The finalists may be asked to submit further information to support their application and help the judging panel make their final decision to select a winner. This may be in the form of a presentation.

The winners will be announced at the Health Excellence Awards evening in November 2018.

Contact

If you have a question about the Health Excellence Awards please email excellenceawards@adhb.govt.nz

Information Pack

You can find all of this information in our Health Excellence Awards 2018 Information Pack. 

We value your feedback

If you have a concern or complaint about the service or care that you or a family member received at Auckland DHB, please let us know straight away. You can either speak to those providing your care, or the charge nurse on the ward or clinic where you are being treated. If you feel uncomfortable talking to these people, or you aren’t satisfied with their response, please contact our Consumer Liaison Team by email on  feedback@adhb.govt.nz , or phone (09 375 7048) or write to them at: Consumer Liaison Team, Auckland DHB, Private Bag 92024, Auckland.

We always like to hear when members of our team have exceeded your expectations. If you would like to comment on the service you received or compliment a member of staff, please contact the Consumer Liaison Team directly or leave a comment on our  Auckland DHB Facebook page

What to do if you are not happy with our complaints process

If you are not happy with how your complaint was handled, you may wish to contact the Health and Disability Commissioner on: 0800 112 233 or  complete their online form

What our patients are saying

Each week we email inpatients who have been discharged within the past one to two weeks to find out about their experience .  We analyze this feedback to to better understand what most directly impacts our patients' satisfaction so that we can make improvments in those areas. The below reports highlight the key things our patients are telling us wirh regard to the care we provide.

Patient experience reports

District Health Board leaders have warmly welcomed new Government funding for Northland and Auckland as they set out a 20-year vision for healthcare in Northland and Auckland DHBs’ first joint Long Term Investment Plan (LTIP).

Today’s announcements include more than $200 million for a new surgical hospital for the North Shore Hospital campus, which will create significant additional elective capacity for the people of the Waitematā DHB district and the wider region.

Northland DHB was allocated $24 million for a Whangarei Hospital Theatre extension, a new Endoscopy Suite, and a new Cardiac Catheter Laboratory, to meet medium-term demand for acute medical and surgical services.

Earlier this year, $275 million of Crown funding was allocated to remediate and upgrade critical infrastructure at Auckland City Hospital, Starship Hospital and Greenlane Clinical Centre. Other business cases for the region, including plans to remediate and upgrade Middlemore Hospital, are at different stages in the capital investment process.  

The Northern Region LTIP was developed by the Northland, Waitematā, Auckland and Counties Manukau DHBs, with input from the Ministry of Health, Treasury, and other partner agencies. Released publicly today, it will provide important regional context for future investment decisions.

Dr Dale Bramley, Chief Executive of Waitematā DHB and regional Chief Executive lead for the LTIP project, says this is the first time such a comprehensive investment plan has been developed to meet the needs of the people of Northland and Auckland.

“This is an important and exciting plan that provides a new perspective on the challenges and opportunities that face the Northern Region healthcare system,” says Dr Bramley.

“The new LTIP-related investments announced by the Government today at North Shore Hospital, and earlier this year at Auckland City Hospital, will make a tangible, positive difference to the health outcomes of all the people living in our Region.

“The LTIP paints a picture of the substantial population growth and demographic shifts that will occur over the next two decades. It provides regional context for the investment of our existing budgets, and identifies the priorities that will require additional funding to meet the needs of our uniquely diverse population.

“Health equity is an important theme of the LTIP. We are ambitious to reduce the inequities that currently exist in our system, and to work across DHB boundaries, integrating and sharing resources, assets and services to ensure every dollar is spent in a way that optimises health gain for all our communities.”

The northern DHBs receive more than a third of the nation’s public healthcare funding (over $5 billion in annual revenue) and use it to provide and fund healthcare services for both regional and national populations. National services provided by the Northern Region DHBs include Starship Children’s Hospital and the National Transplant Unit.

The Northern Region itself has a population of 1.8 million people, predicted to grow to 2.3 million by 2036/2037. The population aged over 75 years within the region is anticipated to more than double during this time.

Counties Manukau Chief Medical Officer, Dr Gloria Johnson is the regional CMO lead for the LTIP.  Dr Johnson says while this first phase of the LTIP is focused on the condition and capacity requirements for the region’s hospital services, the second phase has a community centric approach.

“The longer lead times necessary to plan and fund increased hospital capacity mean we have prioritised hospital services the first iteration of the NRLTIP,” says Dr Johnson.

“Phase one of the NRLTIP details the remediation work required to ensure our current building stock is fit for purpose and to address the current maintenance backlog.

“The NRLTIP also identifies the Northern Region will need approximately 1,600 extra hospital beds in the next 20 years and outlines options for increasing hospital capacity, These include the development of current hospital sites and the potential for building additional hospitals in the region.

“However it is equally important to invest in changing our models of care, in early intervention and prevention work, and community and primary care. We are working with our primary care partners to further develop this aspect of our long term investment planning.

The Northern Region LTIP is the result of more than 18 months of work by the four northern DHBs in collaboration with other stakeholders, including primary care, the Ministry of Health, Treasury and the Northland and Auckland Councils.

“On behalf of the four DHBs, I want to thank everyone who has contributed to the first Northern Region LTIP or is contributing to the next phase of this work,” says Dr Johnson.

The full NRLTIP is available on the Northern Regional Alliance website at www.nra.health.nz/our-services/regional-planning-and-service-delivery.

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 Media contacts for the Northern Region LTIP:

Download the LTIP highlights document:

Notes to Editors - Highlights from the Phase One NRLTIP

• Population growth: The Northern Region is experiencing unprecedented and growth in demand, unique within New Zealand. Over the next 20 years, approximately 57% of New Zealand's growth will be in the Northern Region. The NRLTIP identifies that we can expect 562,000 additional people in the next 20 years using medium growth forecasts. We have an aging population; the number of people aged over 75 years within the region is anticipated to more than double during this time.

• Health Outcomes: Although health outcomes in our region are generally better than the New Zealand average, these are variable across our Region. Waitematā DHB has the highest life expectancy at 83.8 years, whilst Northland DHB life expectancy is currently 79.9 years. Some variation is seen in amenable mortality, cancer and CVD mortality, as well as cancer survival rates.  

 Key: Dark blue = Greatest opportunity for improvement, Light blue = Lesser opportunity for improvement.

• Equity is a major theme of the NRLTIP. The Northern Region is the country’s most diverse region, but there are significant inequities for some population groups and geographic areas. The NRLTIP identifies options for reducing the inequities that currently exist in our system, by working across DHB boundaries, integrating and sharing resources, assets and services so that our investment path optimises health gain for all our communities. 

Our diverse Region has:

• A high Māori population in Northland DHB and Counties Manukau Health

• A high Pacific population in Counties Manukau Health

• A high Asian population across the region, particularly in Auckland DHB

• A high rural population particularly in Northland

• High levels of deprivation in Counties Manukau Health and Northland DHB

• We are comparatively young but have a rapidly growing 65+ population

• Capacity and demand: We anticipate that the demand for healthcare associated with our growing, ageing and changing population will quickly outstrip our ability to deliver healthcare under our current models of care and require significant investment. The NRLTIP quantifies the significant increase in capacity that is required to meet future growth, particularly in our hospitals where there are already capacity constraints. Many of our community based services are also reaching the limits of their ability to meet demand.

If we simply multiply current activity by expected population growth, in 20 years the Region will need to support:

• 1.1 million additional outpatient attendances

• 2.2 million additional GP consults

• 2.055 additional hospital beds

• 41 additional hospital theatres

• Hospital capacity is a focus of the Phase One NRLTIP. The plan identifies that we will need approximately 1,600 extra hospital beds in Northland and Auckland in the next 20 years and outlines options for increasing hospital capacity. These include investing in further development of our current hospital sites, building a new 400-bed hospital south of central Auckland, and planning for a new hospital site to the north of Auckland. The need for a further 450 beds has been avoided in this plan through investment in prevention, early intervention, and community-based alternative models of care. These new models of care will see people who currently need to come to hospital able to be treated in their homes directly, or in community settings.

• Fixing critical infrastructure: Alongside the long term investment planning required to increase hospital capacity in our region, the NRLTIP outlines the more immediate investment required to remediate our current facilities. Patient safety is protected through active maintenance programmes, but across our four DHBs, 18.5% of the facilities are in poor or very poor condition, including critical infrastructure such as water and power supply. Around one fifth of our clinical services are in not fit for purpose facilities. Counties Manukau DHB and Auckland DHB recently received additional capital investment to upgrade and repair critical infrastructure. Other business cases for the region are at different stages in the capital investment process.  

• Patient and whānau centred care: The NRLTIP also recognises that health services in our region are not sufficiently centred around the patient and their whānau. The NRLTIP describes a vision for the future where care is delivered through a more integrated, patient centred health system, including patient self-care, private and NGO services as well as services funded and provided by our DHBs. Increased collaboration across the whole system and a fresh look at which services should be centralised and which localised will improve the overall health of our population, increase access to care and reduce inequities.

• Prevention and early intervention: Investing in the acceleration of changes to our models of care is essential to improving health outcomes and managing healthcare demand. The NRLTIP outlines the role of investment in population health and prevention efforts to improve health outcomes across our region, and to reduce the demand for hospital services. Examples of focus areas are improving health literacy, empowering patients to lead healthier lifestyles, and increasing the uptake of screening programmes so we can help people before they become sick.

• Deep dives: Each phase of the NRLTIP involves deep dives into specific areas of our regional healthcare system. The Phase One NRLTIP looks at our future models of care for Cancer services, Elective surgery, Radiology, and services for our Frail Elderly patients. As part of Phase Two, we are developing detailed plans for these areas, as well as conducting deep dives into our Community, Primary Care, Population Health, Mental Health, and Laboratory Services.

• A planned investment path: The NRLTIP identifies a need for substantial investment over the next 20 years to meet our regional challenges, including operating costs and capital investment. Investments required in workforce and information systems to support and enable the desired changes are an on-going focus. The Northern Region DHBs are working together to decide how best to develop and sequence the investment path outlined in the NRLTIP, and to identify the priorities for additional funding. We are committed to ensuring every dollar of health funding we receive is spent in a way that optimises health gain for all our communities.

• Long term collaboration: On-going collaboration with local and national Government over the 20 year period of the NRLTIP is essential if we are to meet the health needs of people living in the Northern Region. The Government has welcomed the NRLTIP as a document that will assist in the co-ordination and sequencing of capital projects to ensure DHBs continue to deliver the services people deserve while at the same time addressing long term issues, and has made capital allocations aligned to the NRLTIP. Other business cases for the region are at different stages in the capital investment process.  

Within Auckland DHB, we have well over 400 volunteers working in fixed volunteer positions across Auckland City Hospital, Starship, Te Whetu Tawera and Greenlane Clinical Centre. They generously give their time, skills and energy to our patients and their families: from our Blue Coat Ambassadors who meet and greet patients and visitors, to our Hospital Grandparents and Companion Volunteers who work one-on-one with patients and provide caring support. Our volunteers are critically important to our DHB and to the people we serve.

The Volunteer Centre run by our volunteers management team offers you on the job training and ongoing support, as well as a car park and food voucher for each shift. In some volunteering roles you may also get the chance to hear from experienced health professionals regarding various topics related to Volunteering roles. If you're interested in joining our team of dedicated volunteers please chose from one of our available volunteer positions . Before applying for one of our positions, please check our  frequently asked questions .

There are also a number of externally run volunteer services which are listed here .

Corporate Volunteering: Please note that we are not able to offer short-term, single day volunteering for groups or individuals.

Auckland DHB volunteer positions

• Administration volunteer (no vacancies)
• Administration Volunteer: writer for monthly newsletter (no vacancies)
• Blue Coats Ambassador Services Auckland City Hospital  Apply now
  
• Blue Coats Ambassador Services Greenlane Clinical Centre (no vacancies)
• Companion Volunteers (no vacancies)
• Starship Family Support Volunteers (no vacancies)
• Starship Hospital Grandparents (no vacancies)
  
• Starship Information Desk  Apply now
  
• Starship Play and Recreation Department - (no vacancies)
• Starship Toy Library  (no vacancies)   Apply now
  
• Starship School assistant volunteers -  Apply now
• Starship Pet programme - (no vacancies)
   -  Apply now
• Auckland City Mental Health Unit - Te Whetu Tawera - Musicians**

For further information please contactLindy Lely by email.

**To apply for the musicians posting at Te Whetu Tawera please contact Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

Volunteer position descriptions

Administration volunteers

From time-to-time, administration volunteers are required to support a staff member or to work in the Volunteer Centre. This role is supportive and requires a helpful and practical attitude. The desired skills are:

• General office skills (filing, photocopying, data entry, taking phone messages and responding to emails).
• Competence with computers.
• Keeping brochures and booklets updated.
• Special projects.

Shift information: Flexible, to suit your lifestyle

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Administration Volunteer: Writer for monthly newsletter 

This role is to assist the volunteer manager in putting the monthly Auckland DHB volunteers' newsletters together. This newsletter has a large readership within Auckland DHB and therefore we are looking for a person with creative writing skills and experience with page design. 

Shift information: Flexible to suit your lifestyle. 

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Blue Coats Ambassador Service for Auckland City Hospital 

Can you relate to coming into the hospital, not knowing where to go to see a loved one or how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients at Auckland City Hospital. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Auckland City Hospital Shift times are:

Monday to Friday        

• 09:00am - 12.30pm                                                                          
• 12:30pm - 04:00pm                                                                      
• 04:00pm - 07:30pm                        

Saturday                    

• 11:00am - 02:30pm          

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Blue Coats Ambassador Service for Greenlane Clinical Centre

Can you relate to coming into the hospital, not knowing how to get to an appointment? Become a beloved Blue Coat and help make a difference to how we meet and greet visitors and patients. At Greelane Clinical Centre which is a day-clinic, you will be mostly dealing with day-stay patients and their families. If your warm smile and lifetime experience to customer service and people skills are second to none, become part of our team! We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Greenlane Clinical Centre Shift times are:

Monday to Friday

• 08:00am - 12:00pm 
• 12:00pm - 04:00pm      

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Starship Information Desk

This volunteer service provides non-medical assistance to patients, parents, other relatives and visitors to the hospital. Their role is to meet and greet patients/families on arrival and to offer assistance to get them to clinics, wards and other facilities as required.  Often people coming into the hospital are under stress and need reassurance and helpful assistance.

These volunteers come in for a minimum of two shifts per week, however some volunteers prefer to do several shifts each week and these are welcomed. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team.

Shift times are:

Monday to Friday

• 10:00 - 01:00pm
• 01:00 - 04:00pm

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Companion Volunteers 

Are you looking to brighten someone’s day? Join our friendly team of Companion Volunteers working with patients from older people’s health and all ages rehabilitation wards at Auckland City Hospital.

You’ll have the opportunity to engage with patients, in group settings and one-on-one, through a wide variety of activities including: playing games, arts and crafts, conversations, meal times, reading or speech practice. You’ll be making a real difference to our patients’ experience.

We’ll offer you training, ongoing support and a car park- and food voucher after each shift. You’ll also get the chance to hear from experienced health professionals about topics like speech therapy and dementia.

If you are 18 years or over, have amazing communication and interpersonal skills, then we would love to hear from you! You’ll need to be able to commit to a minimum period of 6 months, for at least one shift a week.

Shift times are:

Monday to Saturday

• 10:30am - 01:30pm

Monday to Friday (evenings)

• 4:00pm - 7:00pm

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Starship Family support volunteers

These volunteers provide support, orientation and companionship for parents and caregivers, particularly those from other geographical areas and DHBs. By referral, volunteers are available to spend time with families who are experiencing additional stress, such as waiting for their child to have an operation. Family support volunteers should be confident, friendly and outgoing; have a helpful and willing approach to people; be sensitive and caring and have a good general knowledge of the area and public transport system. We ask that you commit to one shift per week for a minimum period of 12 months, due to the time it takes to get through the recuitment screening and your probation time.

Shift times are:

Monday to Friday

• 10am – 12pm + flexible options

Musicians (Vacancies Available) - The Auckland City Mental Health Unit - Te Whetu Tawera

Do you play guitar, piano, flute, violin, harp, ukulele or any other musical instrument? The Auckland City Mental Health Unit  - Te Whetu Tawera - is wanting volunteers to come and play for people who are in the Hospital. You don't have to be a professional musician, just someone who plays proficiently and who enjoys sharing their music with others. People who come into the Unit say that the music is calming and helps them to relax. The hours are flexible, you will be very well supported by the Coordinator and a group training session is held before you start. We are located in the Auckland City Hospital grounds - Building 35, next to the Auckland Domain.  Please note that all our Volunteers have to be 18 years old or over. 

If this sounds like something you might like to do, please email Julie Hagan at jhagan@adhb.govt.nz or ring on 021 270 2114 mobile.

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Starship Pet Programme

Pet Therapy Programme volunteers facilitate the visits of especially selected and trained SPCA therapy pets and their pet owners onto the Starship Hospital wards. The role of the Pet Therapy volunteer on Auckland DHB’s side is to team up with the SPCA volunteer and their dog and to guide them to the Starship wards, organise the visits from the children and ensure hand hygiene at all times. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team. Volunteers need to:

• Be comfortable around animals.
• Have previous recent experience with children.
• Be tactful, sensitive, non judgmental and mature.
• Be comfortable in a hospital setting.
• Be organised and confident.
• Be able to deal with stress.

Shift times are:

Wednesday

• 1.15 - 2.45pm

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Starship School assistant volunteers

School assistant volunteers assist qualified teachers in the on-site hospital school, providing one-on-one help to children in the classroom. Suitably trained and vetted volunteers may visit children in their rooms. School volunteers must have recent experience with children. Recent experience in the classroom may be an advantage but is not essential. We are looking for flexible self-starters, who are patient, tactful and non judgemental, can commit time on a regular and ongoing basis and be willing to maintain the cleanliness of equipment as required.

Shift times are:

Monday to Friday

• 10am – 11.45am
• 1.30pm – 2.15pm

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Starship Hospital Grandparents

The Hospital Grandparents are carefully selected volunteers who provide regular caring support, on a one-on-one basis, for children and families. Hospital Grandparents care mainly for children whose families cannot be with them all the time, long-term patients and children from out of town. All contact is on a referral basis.  Grandparents are sometimes required to be with children while they undergo procedures such as x-rays, blood transfusions and chemotherapy. The role of a grandparent can be emotionally demanding but is usually also very rewarding.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role. We aim to have a strong, committed team.  If you can tick the boxes on the criteria below than we love to receive your application.

• Have a good level of experience with children and have a genuine love for them.
• Be patient, tactful, mature, flexible and non judgemental.
• Be able to form good relationships with family and staff.
• Be good listeners.
• Be able to commit to shifts on a regular and ongoing basis.

Shift times are:

Monday to Friday 

• 9.40am–12.00pm

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Starship play and recreation department

Play and recreation volunteers require prior experience with children. They help provide play and recreational activities in ward and outpatient playrooms under the supervision of hospital play therapists. Suitably trained and vetted volunteers may sometimes visit children in their rooms with the charge nurse's permission and play specialist's supervision. We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the role.

Duties may include:

• Play and interaction with children under the supervision of a play specialist.
• Making resources for art activities.
• Cleaning toys and furniture after each play session.
• Checking stock in store rooms.
• Photocopying.

Shift times are:

Monday to Friday 

• Flexible hours between 09:00am and 04:00pm

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Starship Toy Library

Volunteers provide a service delivering toys, games and activities to children in the wards Monday, Wednesday and Friday mornings.  We ask that you commit to a minimum of one shift per week for one year, as it can take some time to become familiar with the site. We aim to have a strong, committed team. If you can tick the boxes on the following criteria we love to receive your application.

• Have previous recent experience with children.
• Have good organisational skills.
• Be confident, tactful, non judgemental and flexible.
• Be comfortable in a hospital setting.
• Be willing to clean toys and games.
• Be able to commit to at least four hours, one day a week.

Shift times are:

Monday, Wednesday, and Friday

• 9am - 12noon

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Externally run volunteer positions

Chaplaincy assistants

Our chaplaincy assistants work with our professionally trained chaplains to provide pastoral care and spiritual support of our patients, their family/whānau and hospital staff. Chaplaincy care is offered to all who wish to receive it within our sites. Both the chaplains and chaplaincy assistants are employed by the Interchurch Council for Hospital Chaplaincy Aotearoa New Zealand (ICH) . Volunteer chaplaincy assistants must be members of good standing with their denominational church or organisation. They are required to participate in a training programme which includes a 20-hour programme held over 10 weeks. This covers a range of knowledge and skills required to begin work in the wards. Chaplaincy assistants work under the supervision of a chaplain. A minimum of two hours a week is asked of our volunteer staff. Ongoing education and professional support are offered regularly to enhance our volunteers' knowledge and skills.

For those considering being a volunteer chaplaincy assistant or those who would like to return to volunteer with our team, please contact our Chaplaincy Coordinator Rev Young Jun You on 021 916 569 or  email.

Cancer Society volunteers

Oncology Support

Having cancer treatment can be a challenging experience. To help make it a little easier, the Cancer Society has a team of volunteers working in the Auckland City Hospital Oncology Department. These volunteers complement the support given by hospital staff and help provide a supportive and positive experience for people having cancer treatment and those accompanying them by:

• Welcoming patients and their supporters to the Oncology Centre and helping them find their way around.
• Offering tea, coffee and a friendly chat.
• Providing information about the support offered by the Cancer Society and guiding people to hospital staff for support and information.

Oncology support volunteers, also known as 'Yellow Shirts', receive ongoing training and support from the Cancer Society. They can be identified by their bright yellow t-shirts, Cancer Society lanyard and hospital identity card.

Volunteer drivers

Cancer Society volunteer drivers pick people up from their homes, take them to their cancer treatment and return them home again. For some people cancer treatment can be an ongoing journey - on a daily basis for many weeks, even months. Many people are too unwell to drive themselves or find it difficult to rely on family and friends for such a long period of time. The Cancer Society's Volunteer Driving Service helps relieve stress on patients and their families during what is already a difficult time, and ensures they are able to attend all of their appointments. The volunteer driving office is located in the Radiation Therapy Department at Auckland City Hospital and is home to the Cancer Society's volunteer co-ordinators.

To find out more about becoming a Cancer Society volunteer please call 09 308 0496,  email  or  visit their website .

Friends of the Emergency Department

These volunteers provide comfort, information and non-clinical support to patients and family while they're waiting for or undergoing treatment in the emergency department. The work involves:

• Sitting, listening to and talking with patients or helping them find things like a magazine or telephone.
• Assisting relatives in family whānau rooms.
• Keeping a reassuring eye on patients in the waiting room.
• Assisting with dependent relatives and/or children.
• Helping out with the delivery and serving of meals and cups of tea and making beds.
• Assisting with the general tidiness of public areas.
• Key requirements include excellent communication skills, a compassionate and caring nature, tact and sensitivity, and an appreciation of different cultures and age groups.

If you have what it takes to become a Friend of the Emergency Department, phone St John on 0800 780 780.

Radio Lollipop

Radio Lollipop is an independent international not-for-profit organisation, founded in the UK. It provides play and radio programmes in Starship Hospital five evenings a week. One evening is specifically for adolescents. Volunteers visit the children in the wards with games and activities and occasionally organise theme evenings and special guests. Volunteers must be willing to attend a compulsory information evening for prospective volunteers held twice a year, be mature and reliable, have experience with children and be comfortable around them and be familiar with a hospital environment. For further information please contact Radio Lollipop on 09 377 3997 to leave messages or  email . 

Red Cross

New Zealand Red Cross is part of the world's largest humanitarian network, committed to improving the lives of vulnerable people both at home and internationally. Red Cross volunteers manage a retail shop trolley at Auckland City Hospital to allow patients to purchase basic requirements, personal items and newspapers. These volunteers report to a Red Cross volunteers co-ordinator and operate from the Volunteer Centre. Red Cross volunteers must be mature and sensitive to patients' needs, non judgemental, comfortable handling money, work with a partner, be absolutely trustworthy and be able to commit time on an ongoing basis. For more information, contact Rob High, Service Centre Coordinator on 09 262 0942 or  email . 

Youthtown

Youthtown is a not-for-profit organisation that has been active in New Zealand since 1932. Its purpose is simple – to inspire young people to realise their potential through physical, social and creative experiences. Helping New Zealand's youth to succeed and flourish is what drives the organisation and, as part of their mission, Youthtown runs school holiday art and recreation programmes in the atrium and in the teen lounge at Starship Hospital. It is open to patients, siblings and visitors alike. Volunteers must have experience with children and have a background or interest in art and/or crafts. For further information please contact Sian Neary, Programme Director on 09 379 5430, extension 812.

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Frequently Asked Questions (FAQs)

Please note these FAQ's do not apply for the externally run volunteer positions.

Can I volunteer?

We are proud that our volunteers come from all walks of life, all ages and ethnic and religious backgrounds. We seek volunteers that have a mature and caring attitude. Volunteers who speak languages other than English are appreciated. If you meet our eligibility criteria you are most welcome to send in your application online.

We would love to hear from you if you:

1. are aged 18 years of age or over
2. are able to commit to volunteering at least  one shift per week
3. are able to commit to volunteering for   6 months  or more
4. have no criminal history of violence drug offences, sex offences, or crimes against children, and if you are willing to obtain a Police Check and for some roles a TB and immunity check history through a blood-test.
5. are able to contribute skills and experiences obtained from previous work, or volunteer experience in a similar role, with referees able to attest to this.

How much experience is needed?

While previous volunteer experience is highly regarded, this is by no means a requirement. We encourage a diverse range of applicants and all volunteers receive training as required. No medical knowledge or expertise is required.

What if I don’t meet the criteria?

Most public hospitals within the Auckland area have Volunteer Programs. You could contact the hospital in your area to find out about their opportunities and you could also contact Volunteering Auckland .

Will volunteering help me to get a job at the hospital?

Unfortunately volunteering will not assist you to secure a job at the hospital and we discourage applications from candidates whose motivation is to improve their career prospects. It may of course help you to decide whether a career in health is for you.

Can I choose where I work?

You as the volunteer apply for the role of your choice and after a discussion with the Volunteer Manager during an interview, a role can be assigned to you based on your availability, skills and experience and in keeping with the hospitals priorities.

What shifts are available?

The shifts available vary depending on the role, program, and hospital priorities. However most roles operate within 8:00am and 19:30pm (please see actual shift times with listed roles on the website).

How do I apply?

You can apply to volunteer for any off the roles that display the “apply now” link and complete the online application. We look forward to hearing from you!

What does the application process involve?

• You be asked to attend an interview
• We will ask you to sign a consent form to obtain a National Police Check and  for some roles you may be asked for your consent to undergo a blood check here at the Hospital Lab
• After the interview we will conduct reference checks

 Once I have successfully completed the recruitment screening what is expected of me?

• You can expect an invitation to return to the Volunteer centre for an induction, where we will introduce you to our health & safety regulations, emergency response and some of our do’s and don’ts.
• We will provide you with an Auckland DHB ID badge and for some roles we will provide you with a uniform or shirt, for the duration of your volunteering time with us.
• You will receive training on the job.
• We organise regular team meetings and/or training days and for some roles we have manuals available.
• We expect you to honour your commitment to the role, be punctual, reliable and inform us in a timely manner of any pending absences.
• Work co-operatively with staff and act as part of a team
• Respect patient and family’s privacy, confidentiality and cultural differences
• Adhere to our rules and regulations
• Communicate any hazard and relevant information to the Volunteer Manager
• To have fun and enjoy your role

What about Corporate Volunteering?

Unfortunately we are not able to offer short-term, single day volunteering for groups or individuals. This is because of the time it takes – usually up to 4 weeks - to successfully complete the recruitment and induction process. We do this to safeguard our vulnerable patients.

Can I undertake my high school community service or Duke of Edinburgh Award volunteer requirements?

Due to the minimum age and time commitment required, our volunteer program is not suitable for school community service or Duke of Edinburgh requirements.

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Zoe was nominated by a colleage, who had the following to say:

“Zoe has been a CMA for as long as I can remember. Every shift, she works tirelessly to support the midwives, nurses, and doctors on level 9, and Tamaki. She is constantly available for advice, assistance, and support. No task is insurmountable for her, with her responding calmly and professionally to everything. From doing an ECG, to a tricky CTG, to managing a massive post-partum haemorrhage or patient who is coding, Zoe can do it all and I know that the patients are in safe hands. I have never known her to take a break; instead she will ensure that all the other staff have had an opportunity for a break, and just keep working, whilst boosting the morale of all. As a junior house officer she was so supportive, and as a senior house officer, I know people like her are rare and precious gems to a department. Her selflessness, professionalism, competence, and skill have made her an invaluable member of level 9. Everyone I talk to agrees.”

Matua Patrick was nominated by a colleague who said:

Matua Patrick continuously goes above and beyond the call of duty for whānau, patients, nursing and medical staff within the Department of Critical Care Medicine. With his calm, gentle and professional manner he is able to provide exceptional support to whānau members during some of their most difficult and vulnerable times. He has been known to come in at all hours of the day and night to attend whānau meetings, karakia and to also provide the nursing and medical staff with immeasurable support during some very challenging times. We are very privileged to have the services of Matua Patrick within our department and we thank him for all he does for our patients, whānau and the multi-disciplinary team.

Six weekly meeting cycle

Week 1 – ADHB Finance, Risk and Assurance Committee and HAC.
Week 2 – WDHB Audit and Finance Committee and HAC.
Week 3 – MHAC or CPHAC and DiSAC*.
Week 4 – ADHB Board.
Week 5 – WDHB Board.
Week 6 – No regular meetings scheduled.

VenuesVenues

Grafton– A+ Trust Room, Clinical Education Centre, Level 5, Auckland City Hospital

DS– Auckland Deaf Society, Terrace Boardroom, 164 Balmoral Road, Auckland

WDHB– Waitemata District Health Board, Boardroom, Level 1, 15 Shea Terrace, Takapuna

CCS – CCS Disability Action -14 Erson Ave, Royal Oak, Auckland

SoM– School of Medicine, Park Road, Grafton

Six weekly meeting cycle

Week 1 – ADHB Finance, Risk and Assurance Committee and HAC.
Week 2 – WDHB Audit and Finance Committee and HAC.
Week 3 – MHAC or CPHAC and DiSAC*.
Week 4 – ADHB Board.
Week 5 – WDHB Board.
Week 6 – No regular meetings scheduled.

Venues

Grafton– A+ Trust Room, Clinical Education Centre, Level 5, Auckland City Hospital

DS– Auckland Deaf Society, Terrace Boardroom, 164 Balmoral Road, Auckland

WDHB– Waitemata District Health Board, Boardroom, Level 1, 15 Shea Terrace, Takapuna

CCS – CCS Disability Action -14 Erson Ave, Royal Oak, Auckland

SoM – School of Medicine, Park Road, Grafton

The Northern Region’s four district health boards, covering a population of 1.8 million people, have secured a long-term agreement that provides ongoing certainty about the provision of community-referred pathology services.

The agreement extension with Healthscope will see common laboratory tests requested by general practitioners and other community health providers continue to be undertaken by Labtests across the Auckland, Counties Manukau, Waitemata and Northland districts for a further six years until 2026.

“This means laboratory samples will continue to be taken at the same clinic locations which members of the public are already familiar with and by the same skilled workforce currently handling this important work,” said Dr Margaret Wilsher, Auckland DHB Chief Medical Officer (CMO) and Regional CMO Lead for Laboratories.

“There has been a high standard of service-delivery under the existing contract, with key performance indicators achieved and a collaborative working arrangement embedded.”

Pat Snedden, Auckland DHB Chair and Regional Lead Chair for Laboratories, said: “The DHBs are satisfied that the extension achieves continuity-of-service and a high quality of laboratory testing for patients.”

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Contact: Waitemata DHB Media Line – 09 487 1276

Our board members:

 

Faumui Penelope Ginnen (Lope)

Faumui Penelope Ginnen is a family law barrister, specialising in child advocacy, care and protection issues and corporate governance. She is actively involved with corporate governance work, primarily for organisations that have the well-being of people as the primary focus. She is a trustee of the Brainwave Trust Aotearoa, and a trustee of Emerge Aotearoa. Since 2016 she has been the chairperson of Ngāti Whātua Ōrākei Whai Maia Limited, the tribal development entity of the hapū, tasked with investment in employment and education, health and well-being, tourism, arts and culture and environmental management. Lope is an independent director of Vaka Tautua, a nationwide “by Pacific for Pacific” health support service provider

 

Sharon Shea – Appointed                 

MSc Comparative Social Policy, BA/LLB

Sharon Shea is an appointed board member of Auckland DHB, as well as Northland DHB. Ms Shea began her career in 1993 as a lawyer at Kensington Swan (Auckland) and then moved into the health sector where she has held a range of senior management roles in government and non-government organisations focused on Māori health improvement. Sharon runs a consulting business that works with government, non-government, iwi and pacific clients across health, education, social services, whānau ora and economic development sectors.

 

Sharon graduated from Oxford University at the top of her class with an MSc in Comparative Social Policy (Distinction) and also holds a Bachelor of Laws and a Bachelor of Arts from Auckland University. She has tribal affiliations to Ngāti Ranginui, Ngāti Hine, Ngāti Hauā and Ngāti Hako.

 

Jo Agnew – Elected

Jo Agnew is a registered nurse with a Postgraduate Diploma in Health Science and a Masters (with Honours) in Nursing. 

Jo has worked in many areas of the health system, and is currently a senior lecturer in the School of Nursing at the University of Auckland. She believes that the provision of high quality health care empowers the population to maintain health.

Douglas Armstrong – Elected

QSO

Doug Armstrong served as an Auckland City Councillor between 2001 and 2010 where for much of that time he was chair of the finance committee.  He was also the chief executive officer of Unitec. 

Doug trained as a civil engineer and is a past president of the Institution of Professional Engineers New Zealand and a former member of the Prime Minister's Enterprise Council. Douglas received the Queens Service Order for services to tertiary education

Michelle Atkinson – Elected

BA (Ling, German), PGDip Health Sci

Michelle Atkinson has spent a number of years working to improve mental health services in Auckland and across New Zealand. She is an Evaluation Officer with Ko Awatea’s Research and Evaluation team, assessing healthcare initiatives within Counties Manukau DHB. Michelle has volunteered for the Affinity Services Youth Advisory Group, where she recently worked on the Mental Health Foundation’s Point of Difference programme.

Michelle has a Postgraduate Diploma in Health Service Management and has won national and international awards for her contribution to youth mental health. She has a passion for youth development, and uses her involvement with mental health groups and theatre as opportunities to mentor young people.

Judith Ola Bassett – Elected

QSO

Judith Bassett is a graduate of the University of Auckland in history and law. She was a senior lecturer at the university and has written books and articles on New Zealand history. She chaired the ASB Trust for 14 years and was a director of ASB Bank. 

Judith served three terms with the Auckland Regional Council from 2001, and in the 1980s was twice elected to what was then the Auckland Hospital Board. She also chaired the first Auckland Area Health Board.  She was elected to the Auckland DHB in 2010 and is now serving her third term.

Zoe Brownlie – Elected

BA

Zoe Brownlie has worked in both mental health and sexual health services in New Zealand and in the United Kingdom. She was elected healthcare representative in London, and is currently an elected member of the NZ Public Service Association Women’s Network Committee. She is also a member of Aro Arataki Childcare Committee.

Zoe is a Health Promotion Advisor at Auckland Sexual Health Service.

Dr Lee Mathias – Elected

ONZM, DHSc, MBA, BA (Soc Sci), Cert.Health Econ. RN, CFInstDNZ

Dr Lee Mathias is the Chair of the Health Promotion Agency and Unitec, and a director of healthAlliance and the Health Innovation Hub. She was previously Auckland DHB's deputy chair and chair of the Counties Manukau DHB. Lee has held directorships with Eastbay Health, Western Bay Health and Pacific Health in the Bay of Plenty, Wairarapa Health, Biomedical NZ Limited (Chair), ACC and was the inaugural Chair of ACC Healthwise, the purchasing arm of ACC.

Lee was previously a principal nurse and general manager, Clinical Support Services at Middlemore Hospital, before transferring to Auckland DHB as general manager, Strategic Planning. She is also the founder and managing director of Birthcare. Lee has been a visiting lecturer in the AUT University Business School, and the University of the South Pacific.

Robyn Northey – Elected

Robyn Northey has worked in health services all her adult life as a nurse aid, school dental nurse, social worker, general manager and chief executive.

Robyn has also been involved in many community based organisations including Community Volunteers, Age Concern, Gerontology Association, Hope Foundation, Health Ethics Committee and A+ Trust.

 

Sharon Shea – Appointed                 

MSc Comparative Social Policy, BA/LLB

Sharon Shea is an appointed board member of Auckland DHB, as well as Northland DHB. Ms Shea began her career in 1993 as a lawyer at Kensington Swan (Auckland) and then moved into the health sector where she has held a range of senior management roles in government and non-government organisations focused on Māori health improvement. Sharon runs a consulting business that works with government, non-government, iwi and pacific clients across health, education, social services, whānau ora and economic development sectors.

 

Sharon graduated from Oxford University at the top of her class with an MSc in Comparative Social Policy (Distinction) and also holds a Bachelor of Laws and a Bachelor of Arts from Auckland University. She has tribal affiliations to Ngāti Ranginui, Ngāti Hine, Ngāti Hauā and Ngāti Hako.

 

Jo Agnew – Elected

Jo Agnew is a registered nurse with a Postgraduate Diploma in Health Science and a Masters (with Honours) in Nursing. 

Jo has worked in many areas of the health system, and is currently a senior lecturer in the School of Nursing at the University of Auckland. She believes that the provision of high quality health care empowers the population to maintain health.

Douglas Armstrong – Elected

QSO

Doug Armstrong served as an Auckland City Councillor between 2001 and 2010 where for much of that time he was chair of the finance committee.  He was also the chief executive officer of Unitec. 

Doug trained as a civil engineer and is a past president of the Institution of Professional Engineers New Zealand and a former member of the Prime Minister's Enterprise Council. Douglas received the Queens Service Order for services to tertiary education

Michelle Atkinson – Elected

BA (Ling, German), PGDip Health Sci

Michelle Atkinson has spent a number of years working to improve mental health services in Auckland and across New Zealand. She is an Evaluation Officer with Ko Awatea’s Research and Evaluation team, assessing healthcare initiatives within Counties Manukau DHB. Michelle has volunteered for the Affinity Services Youth Advisory Group, where she recently worked on the Mental Health Foundation’s Point of Difference programme.

Michelle has a Postgraduate Diploma in Health Service Management and has won national and international awards for her contribution to youth mental health. She has a passion for youth development, and uses her involvement with mental health groups and theatre as opportunities to mentor young people.

Judith Ola Bassett – Elected

QSO

Judith Bassett is a graduate of the University of Auckland in history and law. She was a senior lecturer at the university and has written books and articles on New Zealand history. She chaired the ASB Trust for 14 years and was a director of ASB Bank. 

Judith served three terms with the Auckland Regional Council from 2001, and in the 1980s was twice elected to what was then the Auckland Hospital Board. She also chaired the first Auckland Area Health Board.  She was elected to the Auckland DHB in 2010 and is now serving her third term.

Zoe Brownlie – Elected

BA

Zoe Brownlie has worked in both mental health and sexual health services in New Zealand and in the United Kingdom. She was elected healthcare representative in London, and is currently an elected member of the NZ Public Service Association Women’s Network Committee. She is also a member of Aro Arataki Childcare Committee.

Zoe is a Health Promotion Advisor at Auckland Sexual Health Service.

Dr Lee Mathias – Elected

ONZM, DHSc, MBA, BA (Soc Sci), Cert.Health Econ. RN, CFInstDNZ

Dr Lee Mathias is the Chair of the Health Promotion Agency and Unitec, and a director of healthAlliance and the Health Innovation Hub. She was previously Auckland DHB's deputy chair and chair of the Counties Manukau DHB. Lee has held directorships with Eastbay Health, Western Bay Health and Pacific Health in the Bay of Plenty, Wairarapa Health, Biomedical NZ Limited (Chair), ACC and was the inaugural Chair of ACC Healthwise, the purchasing arm of ACC.

Lee was previously a principal nurse and general manager, Clinical Support Services at Middlemore Hospital, before transferring to Auckland DHB as general manager, Strategic Planning. She is also the founder and managing director of Birthcare. Lee has been a visiting lecturer in the AUT University Business School, and the University of the South Pacific.

Robyn Northey – Elected

Robyn Northey has worked in health services all her adult life as a nurse aid, school dental nurse, social worker, general manager and chief executive.

Robyn has also been involved in many community based organisations including Community Volunteers, Age Concern, Gerontology Association, Hope Foundation, Health Ethics Committee and A+ Trust.

Pat Snedden (Board Chair) – Appointed Pat previously served as Chair of Auckland DHB. He has also chaired Counties Manukau DHB and is a former Director of the Ports of Auckland. Pat is currently Chair of the Big Ideas Charitable Trust, National Science Challenge, and the Manaiakalani Education Trust, which works in the service of challenged school communities in Tāmaki and elsewhere. He has been awarded the NZ Order of Merit for services to education and to Māori.

Gwen Tepania-Palmer – Appointed Gwen Tepania-Palmer is a graduate of psychopaedic nursing (Manawatu) and comprehensive nursing (ATI North Shore). She holds an MBA (Massey) and a Certificate in Company Direction (Institute of Directors New Zealand).   Gwen has an extensive background in the New Zealand health sector. She has held several ministerial appointments including on the National Health Committee and is chair of the Ngāti Hine Health Trust, Northland.

More information

Health Pathways

Health professionals can find more information on the  Auckland Regional Health Pathway for gender diversity and transgender health . Search for transgender.

Healthpoint

Transgender and gender diverse people, f amilies supporting transgender whānau, and  health professionals can find information on available services on the Northern Region Transgender Health Services Healthpoint page.

*Transgender – This term is used as a generic word which acknowledges the diversity of terms that people may use to describe themselves. This can include (but is not limited to): Aikāne, Akava’ine, Fa’afafine, Faafatama, Fafafine, Fakaleiti, Māhū, Trans, Transsexual, Genderqueer, Tāhine, Whakawahine, Tangata ira tane, Vakasalewalewa, Palopa and non-binary.

Planning updates

July 2018 Update

  In this update:

1. Hauora Tāhine – a new name for transgender health services
2. Counting Ourselves Survey
3. Pathways for Northland
4. Transgender Awareness Week 2018
5. Reminder about feedback on Transgender Health Services

Hauora Tāhine – A new name for Transgender Health Services

Hauora Tāhine – Pathways to Transgender Healthcare Services is the new name for services delivering healthcare to transgender people in the Northern Region. We think the name better describes the patient journey to access gender affirming healthcare.

Following a consultative process the name was gifted to the Northern Region Transgender Clinical and Consumer Advisory Group by Shannon Anahera White, a member of the Northern Region Transgender Clinical and Consumer Advisory Group.

A visual identity for Hauora Tāhine has been developed, this will be used to visually link and signpost the different aspects of transgender healthcare services -  see logo featured on the right.

About Hauora Tāhine

Hauora Tāhine, meaning transgender health contains a new word in the Māori language, Tāhine.

At the Hui Takatāpui, a group of Māori transgender women met to discuss language. Hira Huata noted “the word tāhine came out of my mouth as we were exploring other words that we feel describes us and we feel we have an affinity to…we together decided that the word tāhine empowers us.” The word tāhine, meaning transgender, has received mana through its use by those who live daily as tāhine, those who walk the talk and named that walk.

The use of the word, tāhine, has been endorsed by Te Taura Whiri i te Reo Māori, Māori Language Commission and Dame Naida Glavish ONZM, JP, Chief Advisor Tikanga Māori Health , He Kāmaka Waiora, Waitematā, Auckland and Counties Manukau DHBs.

Counting Ourselves Survey

Counting Ourselves is a survey about the health of transgender and non-binary people living in Aotearoa. The survey asks about mental and physical health; experiences of stigma, discrimination and violence; experiences in the doctors clinics, hospitals and other services; and how help and support from friends and whānau might support those experiences.

The survey is primarily funded by the Health Research Council of New Zealand and can be completed by anyone transgender or identifying as gender diverse identifying who are 14 years or over. To find out more or complete the survey, visit: http://countingourselves.nz/

The survey is open until September 2018.

Pathways for Northland

The Transgender Health pathway for Auckland is now available in Northland. While not localised for the services available in Northland, the pathway provides information on providing competent care for transgender and gender diverse people.

This change has been led by Chief Medical Officer for Northland DHB Dr Michael Roberts to imporve pathways for transgender people in Northland.

GPs and otherprimary care providers can access clinical information on blockers, hormone therapy and other information through the Northland Health Pathways .

Transgender Awareness Week – 12th to 20th November 2018

Transgender Awareness Week, is a focussed opportunity to educate and raise awareness about gender diverse and transgender people, and the issues associated with transition or identity. The week ends with Transgender Day of Remembrance, to remember those who have died as a result of transphobia or prejudice.

This year we will be working alongside community organisations to celebrate Transgender Awareness Week. It will be an opportunity to celebrate five years of the Transgender Health project, as well as promoting healthcare services that are available to transgender people in the Auckland region.

If you, your service or organisation would like to join us in celebrating Transgender Awareness Week, please get in touch! You might like to hold your own event, contribute to one of the above events, or provide other resources. Email the Transgender Health Project Manager on  Duncan.matthews@waitematadhb.govt.nz 

Feedback on Transgender Health Services

The Hauora Tāhine teams welcome feedback from your experience of our services . Please tell us what you think here . Feedback can be anonymous.

February 2018

In this update:

1. Pride Festival 2018
2. Posters and brochures for Transgender Health Services
3. Melanie Adriaansen, Waitemata Laboratories recognised for academic article
4. Looking forward to Transgender Week of Awareness 2018
5. Reminder about Transgender Health Services feedback

Pride Festival 2018

Around 15 people joined the recent Auckland DHB Rainbow Network entry in the recent 2018 Auckland Pride Parade to raise awareness of the Transgender Health Services available in Auckland. Dressed in the colours of the transgender flag and holding placards, the group represented people from the Centre for Youth Health, Funding and Planning, Northern Region Transgender Clinical and Consumer Advisory Group and community.

The presence and visibility was well received, with a number of positive comments from marchers in other floats and spectators of the parade.

Transgender Health Services also planned a presence at the Big Gay Out held in Coyle Park on the 11 ^th February. Unfortunately, due to the weather and health and safety requirements, the Big Gay Out event was cancelled soon after setup.

Posters and brochures for Transgender Health Services

The Transgender Health Services have a new poster and brochure available covering what is available in Auckland.

Download copies of the poster and brochure here or email the Project Manager to order printed copies:  duncan.matthews@waitematadhb.govt.nz

Melanie Adriaansen, Waitemata Laboratories recognised for academic article

Melanie Adriaansen has been selected as the winner of the New Zealand Institute of Medical Laboratory Sciences (NZIMLS) Journal prize for 2017 for her article “Binary male-female laboratory reference ranges do not reflect reality for transgender individuals on sex-hormone therapy”. A special thanks to Melanie for her work in this area, contributing to the New Zealand base of knowledge and research about healthcare for transgender and gender diverse people.

Read the full article here.

Looking forward to Transgender Week of Awareness 2018

Transgender Week of Awareness (TWoA) is celebrated internationally, with the purpose to educate about transgender and gender diverse people, transition and identity. It is celebrated in the week before Transgender Day of Remembrance (TDoR), which memorialises victims of transphobic violence.

In 2018, TWoA will be celebrated from the 12 ^th to 18 ^th November. The Transgender Health Services team is planning to use this week of international celebration to raise awareness of the resources available to transgender people at the DHB, both internally to our staff and externally to the public.

To learn more about TWoA, visit the Wikipedia entry .

Feedback on Transgender Health Services

A reminder that the Northern Region Transgender Health team welcome feedback from those with experience of our services. Feedback, anonymous or otherwise, can be submitted online .

October 2017

In this update:

1. Auckland Regional Health Pathways for Gender Diverse and Transgender Health live
2. Healthpoint page for Transgender Health Services live
3. Two new Advisory Group members
4. Reminder about Transgender Health Services feedback

Auckland Regional Health Pathways for Gender Diverse and Transgender Health live

 We’re happy to advise that the new Transgender and Gender Diverse Health pathway is now live on  Auckland Regional Health Pathways .

The pathway is primarily designed to support GPs and Primary Care teams, but contains a wealth of information that is relevant to anyone working with transgender people across the health system. Just some of the areas covered are:

• Referral to Northern Region Transgender Health Services
• Monitoring ongoing hormonal treatments
• Information about screening
• Supporting holistic wellbeing
• Basic competency working with transgender patients.

Access to the live pathways requires a login to Auckland Regional Health Pathways .  As noted, HealthPathways is aimed at general practitioners and practice nurses, but can also be used by hospital specialists and managers, community and allied health providers.

Healthpoint page for Transgender Health Services live

Healthpoint provides up-to-date information about healthcare providers, referral expectations, services offered and common treatments. While transgender health was previously covered as a subset of other services, Northern Region Transgender Health Services now have a dedicated page, providing more information to the public on services, and high level information about medical treatments.

The new Healthpoint page is live now.

Two new Advisory Group members

With the resignation of two members from the Northern Region Transgender Clinical and Consumer Advisory Group (NRTCCAG), Paul Vroegop and Jackie Hilton, two new members have been appointed. The remaining members of the NRTCCAG thank Paul and Jackie for their work and contribution since April, and are sorry to be losing their skills and passion from the advisory group.

The two new advisory members are Val Yeung and Lyndon Moore.

Val is a Mental Health clinician at Auckland DHB, new to Aotearoa. Most recently she worked alongside young people working through their gender identity, and their families, in the UK child and adolescent mental health services.

Lyndon is a counsellor at Auckland Sexual Health. He is experienced in working with transgender and gender diverse people on a range of areas, including identity and transition.

Feedback on Transgender Health Services

A reminder that the Northern Region Transgender Health team welcome feedback from those with experience of our services. Feedback, anonymous or otherwise, can be submitted using this online form .

*Transgender – This term is used as a generic word which acknowledges the diversity of terms that people may use to describe themselves. This can include (but is not limited to): Aikāne, Akava’ine, Fa’afafine, Faafatama, Fafafine, Fakaleiti, Māhū, Trans, Transsexual, Genderqueer, Tāhine, Whakawahine, Tangata ira tane, Vakasalewalewa, Palopa and non-binary.

July 2017

In this update:

1. Work plan adopted by Advisory Group
2. Improving referrals to Auckland Sexual Health Service
3. New mechanism for providing feedback on Transgender Health Services
4. NRTCCAG Membership
5. Work plan adopted by Advisory Group

At the Northern Region Transgender Clinical and Consumer Advisory Group (NRTCCAG) meeting on 27th June 2017, the members voted to formally adopt a work plan for Transgender Health.  The plan consists of a mix of short term, achievable goals; as well as longer term, wider reaching aspirations.

The work plan development was led by Project Manager Duncan Matthews, and takes into account the significant amount of work done within the four Northern Region DHBs to date on transgender health, including community consultations held in 2015.  The work plan was reviewed and revised extensively by members of the NRTCCAG, with a prioritisation process to ensure the Clinical Lead, Project Manager and other staff at the DHBs pursue a plan of action focussed  on those areas indicated by the NRTCCAG.

A copy of the work plan can be found here . The NRTCCAG, Clinical Lead and Project Manager are excited by the work plan getting to this stage, as it helps form a clear vision for Transgender Health Services in the Northern Region over the next few years.

Improving referrals to Auckland Regional Sexual Health Service

Based off feedback from transgender and gender diverse users of the Auckland Regional Sexual Health Service, which sees the majority of patients for transition related care in Auckland, a new process has been put in place to ensure that the correct name is used at all times, from the first time someone interacts with the service.

Previous issues with old names from old medical records being used was recognised as not good enough. A process allowing any new person entering the Auckland Regional Sexual Health Service for transgender health purposes has been established that allows the correct name to be identified in the very first conversation. Any communication to first appointment will be in that name. Future improvements are still in the works, allowing the referring clinician to identify the correct name directly in referral documentation, working around the limitation of existing patient management systems.

New mechanism for providing feedback on Transgender Health Services

The NRTCCAG has established a channel for providing feedback on the transgender health services received by people in the Northern Region (Northland, Waitemata, Auckland and Counties Manukau DHB’s). Similarly to improving referrals to Auckland Regional Sexual Health, the NRTCCAG members hope to receive feedback that enables them to make meaningful improvements to the health care that transgender and gender diverse people receive in the region.

Feedback can be submitted anonymously, and will be presented to the regular NRTCCAG meetings for consideration and discussion by the group. Click here to go to the online feedback form .

NRTCCAG Membership

The Northern Region Transgender Clinical and Consumer Advisory Group is now meeting regularly.

Rear, L-R: Duncan Matthews (Project Manager Transgender Health), Lorraine Bailey (Funding, Planning and Outcomes), Val Yeung (Turu Ora), Susan Moller (GP), Joe Macdonald (Affinity Services)

Front, L-R: Mo Harte (HealthWEST), Taine Polkinghorne (RainbowYOUTH), Rachel Johnson (Centre for Youth Health), Jeannie Oliphant (Clinical Lead Transgender Health), Peter Thomas (Mahitahi Trust), Shannon White (member Ahakoa Te Aha), Phylesha Brown-Acton (Pasefika LGBTQI Whanau Ora - F'INE)

Absent: Rick Cutfield (Endocrine), John Kenealy (Auckland Regional Plastic Surgery), Lyndon Moore (Auckland Regional Sexual Health Service), Mike Roberts (Northland DHB), Abbi Pritchard (Social Worker ADHB and Genderbridge) 

February 2017

Both the Clinical Lead and Project Manager for the project have now been appointed.  Dr Jeannie Oliphant and Duncan Matthews will bring new focus and energy in progressing this work.  Each of their roles run for a period of two years. They will support the development of the regional Transgender Health service based on the service specification developed out of community and advisory group input in 2015.

This process will be guided by the establishment of a new advisory group. The Northern Region Transgender Clinical and Consumer Advisory Group (NRTCCAG) will include both clinical and consumer representation which  will be an ongoing feature of the Transgender health services project going forward. Applications are open until 12 March 2017. Please contact the Project Manager Duncan Matthews:  duncan.matthews@waitematadhb.govt.nz for more details.

With the establishment of a new Advisory Group, one of their first tasks will be to develop a work plan for the Transgender health services project.

In the interim, the Transgender Health team have been hard at work on a number of immediate priorities for the region, including updated pathways and information for GPs/Primary Care, and better connection and collaboration between secondary services that are currently providing services for Transgender people.  This work will be open for review with the Advisory Group once established.

April 2016

Initial funding is in place to lay the ground work to deliver better health services for transgender communities in the Northern DHB region covering Counties Manukau, Auckland, Waitemata and Northland DHBs.

The first steps will be to appoint a project manager and a chairperson to lead a Northern Regional Transgender Advisory Group. Job descriptions will be ready for circulation in the next four weeks. The aim is to spread the word widely to people with the experience and knowledge who might be interested in taking up the roles. There will be regular updates on progress.

With support from the DHBs, the team will develop a plan for a Northern region Transgender Care Pathway based on feedback from community and online forums, clinical advice on best practice and a robust evidence base.

Pathways to Care

The Pathways to Care diagram (agreed at community workshops) is based on five key principles: 

• Access - Transgender culturally competent health care services at primary care and community NGO level.
• Safety - Gender diversity and cultural competence including flexible care pathways .
• Wellbeing - A whole of health and well-being approach to service delivery.
• Respect - Self-identification and informed consent.
• Diversity - Accepting and facilitating conversations in public health context.

The focus of the plan will be to put in place regionally consistent, multi-disciplinary gender health services for children, adolescents and adults experiencing gender identity issues and seeking health services as part of a gender transition. These services may be provided locally or regionally and by one or more providers. 

The Pathways to Care plan will seek to bridge the gaps that have made it hard for transgender patients to access health care. At the heart of the new model is a multi-disciplinary team of health professionals with a broad range of clinical, social and community expertise. Transgender patients would work with a culturally appropriate key worker, who can be any member of the multi-disciplinary team, at their points of contact in their journey through the care pathway.

The overall goal is to provide clinical care to “assist transsexual, transgender, and gender-nonconforming people to achieve lasting personal comfort with their gendered selves, in order to maximize their overall health, psychological well-being, and self-fulfillment.” (World Professional Association for Transgender Health).

January 2016

There has been a positive response to the proposal for future health services for transgender health services in the northern DHB region, covering the Auckland metropolitan DHBs (Auckland, Counties Manukau, Waitemata DHB) and Northland DHB.

The proposal went to senior leaders from the northern DHB region in December 2015, who said it was a robust analysis that set out a pathway to respond to the need for better health services for people in the transgender communities. The project team thanks the Clinical and Consumer Transgender Advisory Group, which includes representatives from specialist and community service providers, NGOs and consumers from the transgender communities for their time, effort and insight.

The next steps will be to seek formal endorsement at senior management and board level in order to create a work plan for 2016 to progress the project.

October 2015

We held a series of community forums in July 2015 to provide input into the development of a proposal for better health services for people from transgender communities, in the northern region.  Read the combined summary of feedback from the community forums and online survey from September 2015.

June 2015

The Northern region district health boards (DHBs), Northland, Waitemata, Auckland and Counties Manukau are working on a proposal to develop a better health service for people in the region’s transgender communities. An advisory group with transgender representatives will listen to and talk with community groups and health professionals about how to develop a better health service. The project advisory group has to finalise its proposal for consideration by the DHB Boards by December this year.

This advisory group has agreed on some simple principles to create a process that is inclusive and robust:

• Transgender communities are as diverse as their health needs and health services need to reflect this.
• We need to focus on the span of life, young and old and wellbeing.
• We acknowledge the strength and diversity of the transgender communities.
• By working together we can help to shape a proposal for a health service that responds much better to diverse and complex needs.
• Transgender people come from all communities and age groups and health services need to reflect this.
• We acknowledge the many terms used by communities related to their gender identity. Transgender will be used when a generic term is needed.

If you have feedback or would like to register your interest in this work, please do so by contacting:  engagement@waitematadhb.govt.nz

By working together we can help to shape a proposal for a health service that responds much better to diverse and complex needs. Transgender people come from all communities and age groups and health services need to reflect this. We acknowledge the many terms used by communities related to their gender identity. Transgender will be used when a generic term is needed. You can read  Frequently asked questions [PDF, 184 KB] about the project here.

Transport

Getting to Auckland City Hospital | Parking at Auckland City Hospital | 

Where can I park when visiting Auckland City Hospital or Starship Children's Hospital?

Parking
There are two carparks at Auckland City and Starship Children's Hospital.

Visitors and patients to Auckland City Hospital should use Carpark A. This is situated at the front of the hospital and accessed from Park Road. There is also a free 15 minute drop off and pick up in this car park.

Visitors and patients to Starship Children’s Hospital should use Carpark B behind Starship, which is accessed from Grafton Road or Park Rd.

Disability parking and wheelchairs
Disability parking is available in both Car Park A & Car Park B. There are wheelchair bays on ALL levels. Wheelchair assistance is available at the main entrance, or ask at the reception desk on Level 5.

Parking costs

For detailed parking instructions and costs, transport options and location maps, click the location you're visiting below and from there click the blue 'Parking and transport' tab:

Auckland City Hospital

Starship Children's Hospital

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Inside this issue:

• Photos from our Long Service Awards
• Celebrating with the Blue Coats
• Meet the Mental Health and Addictions Team
• An interview with doctor and poet Art Nahill

How do I find out who the nurse who looked after me was?

Information for patients and whānau

Some of our midwives are taking part in industrial action these will be rolling two-hour strikes taking place twice-a-day, from 22 November to 8 December.

The safety of our mums and babies is our priority and we will continue to provide emergency and essential maternity services during the strike.

If you are pregnant and have questions or concerns please talk to your Lead Maternity Carer (your midwife or obstetrician).  

Midwives are a highly valued part of our workforce, committed to caring for women and their babies. We respect their right to take industrial action.

Who do I contact if I have any concerns during the periods of strike action?

During the strike period your safety is our top priority.  If you have any concerns contact your lead maternity carer (midwife or obstetrician) or your GP. If you are labour contact your lead maternity carer or follow the advice you have been given. Please be assured we are here to care for you during this time.

Should I still come in for my appointment?

If you have a clinic or a surgical appointment scheduled between 22 November and 8 December 2018 please come to your appointment UNLESS we have been in touch to say we are rescheduling your appointment.

If your appointment does need to be rescheduled we thank you for your understanding and patience.

What if I go into labour during the strike?

Just as you would at any other time contact your lead maternity carer or follow the advice you have been given. As always, in an emergency call 111.

What if I’m in hospital during the periods of strike action?

Please be assured there will be a team of people caring for you whilst in hospital. Your safety will always be our top priority.

Does the strike affect Birthcare?

No, Birthcare will continue to operate as normal.